1. What is wool made of?
Wool is a natural fiber obtained from the fleece of sheep.

2. What are the different types of wool you use?
We use high-quality natural wool, including Merino and lambswool, chosen for softness and durability.

3. Are your products 100% wool?
Yes, most of our garments are made with 100% natural wool, unless otherwise stated.

4. Are wool garments itchy?
High-quality wool like Merino is soft and skin-friendly. We avoid coarse fibers to reduce itchiness.

5. Can I machine wash wool clothing?
We recommend hand washing or using the wool cycle with cold water and mild detergent. Always follow the care label.

6. Will my wool garment shrink?
Improper washing may cause shrinkage. Use cool water, gentle detergent, and avoid high heat or agitation.

7. How should I dry wool items?
Lay flat to dry on a towel. Do not wring or hang, as it may stretch or distort the shape.

8. Can I iron wool?
Yes, use a low-temperature setting with steam, and ideally a pressing cloth to protect the fibers.

9. What is the difference between wool and cashmere?
Wool comes from sheep, while cashmere comes from goats. Cashmere is softer, finer, and warmer, but also more expensive.

10. How do I store wool garments?
Store them clean and dry, folded in breathable bags or containers. Use moth repellents to prevent damage.

11. How can I prevent pilling?
Choose high-quality wool and avoid friction. If pilling occurs, gently remove it with a fabric comb.

12. Are your products machine-made?
No. All our garments are handcrafted by experienced artisans.

13. Do you offer custom sizes or designs?
Yes, we offer custom orders. Please contact us for personalized size, color, or style requests.

14. Is your wool ethically sourced?
Absolutely. We only work with suppliers who practice ethical and sustainable sheep farming.

15. Is wool suitable for warm climates?
Yes. Fine wool like Merino is breathable and regulates temperature, making it suitable for year-round wear.

16. Can I return or exchange a wool product?
Yes. Please see our Return & Exchange Policy for full details.

17. How long do wool garments last?
With proper care, wool clothing can last many years without losing its shape or quality.

18. Are your products unisex?
Many of our designs are gender-neutral. You can filter products by fit and style preferences.

19. Do you ship internationally?
Yes, we offer international shipping. Shipping times and fees vary by region.

20. How can I contact customer service?
You can reach us call +1 520-800-5327. We are happy to help.